Refund & Cancellation Policy

Service charges, cancellation eligibility and refund timelines depend on the service selected and the work already performed. Customers should review the applicable charge and service scope before payment.

Raise any payment dispute within 24 hours of the transaction by emailing partnersupport@vinpree.app with the payment reference. Approved refunds are returned through the applicable payment method, subject to provider processing timelines.

Government, bureau, lender or third-party charges already consumed may be non-refundable where permitted by the applicable terms.