Refund & Cancellation Policy
How cancellation, failed payments, duplicate payments and refund requests are handled for paid services purchased through Vinpree Marketing.
Quick Summary
1. Refund Eligibility
| Situation | Typical Handling |
|---|---|
| Payment failed but amount was debited | We verify the payment status. If not automatically reversed and the service was not delivered, the transaction may be eligible for refund. |
| Duplicate payment for the same service | The duplicate transaction may be refunded after verification, provided it was not used for a separate service. |
| Cancellation before service initiation | We may review cancellation if the selected service has not already been initiated, fulfilled or committed. |
| Credit information or other digital service successfully generated/delivered | Normally not refundable once the requested digital service has been successfully fulfilled, except where required by law or a verified attributable service error exists. |
| No matching information / limited information returned | Eligibility depends on whether the requested service was validly processed and whether the result reflects the available source information. A low score, no score, thin file or limited information does not automatically establish a service failure. |
| Loan application not approved | A lender decline does not automatically create a refund right for a separate paid service that was already delivered. |
2. Cancellation Window
If you believe a paid service should be cancelled, contact us as soon as possible and preferably within 24 hours of the transaction. Early contact helps determine whether fulfilment has already begun.
3. Failed, Pending and Duplicate Transactions
Where money is debited but payment remains pending or failed, the banking or payment system may automatically reverse the amount. If reversal does not occur within the applicable banking timeline, contact us with the transaction reference. Duplicate payments are reviewed separately from duplicate service requests.
4. Digital and Credit Information Services
Digital reports and similar services can be fulfilled quickly. Once processing has been successfully completed or the requested output has been made available, cancellation may no longer be possible. A report result that is unfavourable, contains limited history, or differs from a customer expectation is not by itself evidence that the service was not delivered.
5. How to Request a Refund
Submit your request through Contact Us or Grievance Redressal and provide:
- Customer name and registered mobile/email.
- Payment amount and transaction date.
- UTR, transaction ID or order reference.
- Service purchased.
- Reason for the request and relevant supporting information.
6. Review and Processing Time
We may verify payment, service status and relevant records before deciding a request. Once approved, a refund is initiated to the original payment method where reasonably possible. Actual credit time depends on the payment channel and banking system.
7. Partial Refunds and Non-refundable Components
Where permitted by law and clearly applicable, a refund may be adjusted for a portion of a service already validly fulfilled or a non-recoverable component already consumed. Any such decision will be based on the actual transaction and service status rather than an undisclosed internal calculation.
8. Chargebacks and Payment Disputes
Before raising a payment dispute, please contact us so the transaction can be reviewed. Raising a dispute does not prevent us from providing factual transaction and fulfilment records to the relevant payment or banking institution where permitted.
9. Refund Abuse and Fraud
We may investigate repeated, contradictory or fraudulent refund claims and may decline requests that are unsupported, abusive or inconsistent with the actual service record, subject to applicable law.
10. Contact
Refund questions may be sent to support@vinpree.com or submitted through Grievance Redressal.
Policy Record
The version displayed on this page is the current public version. Where a service requires affirmative acceptance, the version applicable at the time of acceptance may be recorded for audit and dispute-resolution purposes.